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General conditions

We appreciate your confidence in our company. We want to maintain an excellent relationship with our customers. Both parties trust is essential. We take your rights seriously and do all we can to offer the best quality, service and price for you. It is important for you to be informed and that you know what you can expect of us. The conditions below give you the possibility to be informed in detail when you like to order via our webshop. When you browse our website, you accept and respect our rules, conditions and copyright for the use of the site and the products in our webstore. The Hair Growth Specialist will do business with you in an honest way.

Article 1 - Definitions and applicability

In these general conditions the following terms have the following meanings, unless otherwise indicated.

  1. The Hair Growth Specialist is the determinant of these terms and conditions.
  2. Customer: a party who is a natural person.
  3. These conditions apply to every offer and customer which has declared these conditions applicable by accepting the general conditions
  4. Any exceptions to these general conditions are only valid if expressly agreed in writing.

Article 2 - The Hair Growth Specialist

The Hair Growth Specialist is a trade name of HGS International B.V., recorded in the trade register of the Dutch Chamber of Commerce under company number 63337630 and with our registered office Tivolilaan 205, 6824 BV Arnhem, The Netherlands. Our VAT-number is NL 855192823 B01.

Article 3 - About the product

The offered products are depicted as clearly as possible and / or described on the website and possess the qualities which The Hair Growth Specialist mentions in the offer. The website makes it clear what the customer is purchasing and what his rights and obligations are.

Article 4 - Prices and payments

The prices stated for the products are in Euro, including VAT and excluding any cash or other shipping costs, any taxes or other charges, unless otherwise stated or agreed in writing.

The Hair Growth Specialist provides various payment options. These can be divided into two categories: Paypal and bank transfer.

If the prices of the products and services increase in the period between the order and its implementation, you are entitled to cancel the order or the agreement within ten days after notification of the price increase by The Hair Growth Specialist.

Article 5 - About the order

The Hair Growth Specialist supplies in accordance with the specified information.

Regardless of the customer's chosen payment method when ordering, The Hair Growth Specialist reserves the right to cancel the orders or supply the orders with delay.

Article 6 - About the delivery

The Hair Growth Specialist makes every effort to process and deliver orders as quickly as possible. If the delivery is delayed, either by temporarily out of stock, or for other reasons or if an order or only partially carried out, the customer will be notified.

The Hair Growth Specialist if a delivery date is specified, this is indicative. A specified delivery time is never a deadline. The ultimate delivery to the specified delivery date should never be more then a week, unless there is force majeure. When a term is exceeded, the customer should notify The Hair Growth Specialist.

The Hair Growth Specialist bears the risk of damage and loss of items during shipping to the customer . For incorrect address input by the customer The Hair Growth Specialist is not liable for loss and is under no obligation to provide compensation. The Hair Growth Specialist is not liable for any import duties, levies or fines imposed by the Customs authorities in the country of the customer.

After the items have been received by the customer, the risk of damage and loss is for the customer.

For items that the client sends on its own initiative, the transport costs are for his account. The Hair Growth Specialist is then not liable for damage caused during transportation.

Article 7 - On returning items / products

For all purchases the customer has a trial period of 14 days. The approval period means that the customer has the right to return the articles in the original packaging within 14 days. The returned items may not be used or damaged. The cost of return shipping are paid for by the buyer. Upon proper receipt of the shipment and approval of The Hair Growth Specialist the buyer's money is refunded within 14 days.

Article 8 - About Privacy

By placing an order, data is stored in the database of The Hair Growth Specialist. At written request of the customer, the personal data stored will be provided to him for inspection. No data is used for meaning beyond the scope of The Hair Growth Specialist. No data is sold to third parties.

Article 9 - Applicable Law

The Hair Growth Specialist is based in the Netherlands. The use of the site and services under these terms of use are governed by and will be construed in accordance with the internal laws of the Netherlands, without regard to its conflict of law rules. Venue for any litigation between the parties shall be in a competent court in the Netherlands. The terms and conditions set forth herein, along with the electronic invoice generated in relation to this sale, constitute the entire agreement between the customer and The Hair Growth Specialist and supersede all prior agreements, discussions, representations and warranties. In the event any provision or provisions hereof are determined to be invalid, or unenforceable under any existing or future law, to the extent permitted by law such invalidity shall not impair the operation of or affect those portions of this Agreement that are valid.

Article 10 - Other provisions

The Hair Growth Specialist is not liable for the consequences of misprints and/or content on the website.

The Hair Growth Specialist is not liable for the consequences of using the products that are sold by The Hair Growth Specialist

By placing an order the customer unconditionally agrees to the above terms and conditions.