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Shipping & delivery
Below you will find more information about our shipping methods, shipping costs and delivery times.
Orders are shipped as soon as the payment has been processed, with exception of weekends and special holidays. Our warehouse is located in the Netherlands.
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Delivery in the European Union, Norway and Switzerland
Delivery outside the European Union
Delivery in the Netherlands
Delivery in Belgium
Delivery in Germany
Discrete packaging
Discretion is very important to us. Your order will always be shipped in a completely neutral brown cardboard box. We only mention the abbreviation "HGS" as the sender. This way only you know that the package comes from us.
Guaranteed delivery
We ensure that you can track your order. When your order has been processed by the delivery service, you will receive an email from us containing a tracking link. When something goes wrong in the delivery process, you can signal this timely through this link and contact us about this. This way we can often prevent the return of orders.
We guarantee the delivery of your order. When something goes wrong in the delivery process, we will ensure that you receive your order. In this case, the recipient is responsible for correctly entering the delivery address and (if applicable) picking up the order in time at the pick-up location.
Not in stock?
It is possible to order a product when it is not in stock. In this case, we can not meet our standard delivery time. We will inform you about the adjusted delivery time on the website, on the page of the relevant product, and after your order by email. This delivery period is always indicative and no rights can be derived from this.
Delivery in the European Union, Norway and Switzerland
Within Europe we use the delivery service UPS and local national postal services. Delivery with UPS is possible for most countries. In many countries UPS is our standard shipping partner. In most other countries we use UPS when the order has a value of € 75 or higher. For smaller orders you can still opt for UPS, but we do ask for a a small surcharge.
Shipping costs and delivery service
| Country |
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| < € 35 | ≥ € 35 and < € 75 | ≥ € 75 | Standard delivery service | UPS surcharge < € 75 | |
| Austria | € 0.00 | € 0.00 | € 0.00 | UPS | |
| Azores | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Belgium | € 0.00 | € 0.00 | € 0.00 | PostNL / Bpost | ✘ |
| Bulgaria | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Corsica | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Croatia | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Cyprus | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Czech Republic | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Denmark | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Germany | € 0.00 | € 0.00 | € 0.00 | PostNL / DHL | ✘ |
| Estonia | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Finland | € 7.95 | € 4.95 | € 0.00 | UPS | |
| France | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Greece | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Hungary | € 7.95 | € 4.95 | € 0.00 | € 2,95 | |
| Ireland | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Italy | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Latvia | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Lithuania | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Luxembourg | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Madeira | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Malta | € 7.95 | € 4.95 | € 0.00 | National postal service | ✘ |
| Monaco | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Netherlands | € 0.00 | € 0.00 | € 0.00 | PostNL | ✘ |
| Norway | € 7.95 | € 4.95 | € 0.00 | National postal service | € 4,95 |
| Poland | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Portugal | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Romania | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Slovakia | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Slovenia | € 7.95 | € 4.95 | € 0.00 | National postal service | € 2,95 |
| Spain | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Sweden | € 7.95 | € 4.95 | € 0.00 | UPS | |
| Switzerland | € 0.00 | € 0.00 | € 0.00 | National postal service | € 4,95 |
| United Kingdom | € 7.95 | € 4.95 | € 0.00 | UPS | |
Delivery times
Depending on your location, you can expect the following delivery times:
- UPS: 2-3 days for Western Europe, 2-7 days for Northern and Eastern Europe.
- National postal service to countries within the EU: 1-2 weeks
Delivery outside the European Union
Shipping costs
Orders over € 75 are delivered for FREE.
For orders between € 35 and € 75 the shipping costs are € 7.95. Under € 35 the shipping costs are € 11.95.
Delivery
We ship worldwide. Outside of Europe we always ship with the local national postal services.
The expected delivery time is about 2-3 weeks. You can always contact our customer service to ask for a more accurate estimation of the delivery time.
Delivery in the Netherlands
Shipping costs
Orders over € 35 are delivered for FREE. For orders under € 35 the shipping costs are only € 2.95.
Delivery in the Netherlands with PostNL
If you place your order before 22:00 (on working days), your order will be shipped the same evening and will be delivered the next day with PostNL. By email, you will receive a shipping confirmation with the Track & Trace code with which you can track the delivery of your order.
If you are not at home, the courier will try to hand over the discrete package to the neighbours. If you do not want this, you can indicate this while ordering by setting a check mark at 'only deliver at this address, not to the neighbours' (after filling in your address details). After a first delivery attempt, you can choose to pick up your order at a PostNL collection point via 'My Package'. If you are not at home during the second delivery attempt, you can pick up your package the next working day at the designated PostNL collection point. The package will remain here for only 7 days.
Delivery in Belgium
Shipping costs
Orders over € 35 are delivered for FREE. For orders under € 35 the shipping costs are only € 2.95.
Orders to Belgium are delivered by PostNL or Bpost. You can choose which postal service you prefer. When you do not make a choice, your order will be shipped with PostNL.
Delivery in Belgium with PostNL
We automatically use PostNL for shipping orders to Belgium. When you place your order before 22:00 (on working days), your order will be shipped the same evening and will be delivered the next day with PostNL.
By email, you will receive the shipping confirmation with the Track & Trace code with which you can track the delivery of your order.
PostNL delivers from Monday to Saturday. Delivery takes place between 9:00 and 20:00. When you are not at home, the courier will try to hand over the discrete package to the neighbours. After 2 delivery attempts you can pick up the package at the indicated PostNL (Kariboo) pick-up location, within 7 days.
Delivery in Belgium with Bpost
You can manually choose for your order to be delivered with Bpost. Delivery with Bpost takes 3 to 7 days, depending on your location and on which day you order. When you choose delivery with Bpost, it is indicated what the expected delivery date is.
By email you will receive a shipping confirmation with Track & Trace code with which you can track the delivery of your order.
Bpost delivers from Monday to Friday. If you are not at home, the courier will put an absence notice in the mailbox. The package can then be picked up within 14 days at the post office or PostPoint that is indicated on the notification. Via the Bpost customer service (tel. 022 012345) a second delivery attempt can be requested at the same address.
Delivery in Germany
Shipping costs
Orders over € 35 are delivered for FREE. For orders under € 35 the shipping costs are only € 2.95.
Orders to Germany are delivered by DHL or PostNL. You can choose which postal service you prefer. When you do not make a choice, your order will be shipped with PostNL.
Delivery in Germany with PostNL
We automatically use PostNL for shipping orders to Germany, since PostNLis the fastest shipping option. When you place your order before 22:00 (on working days), your order will be delivered in 2 days.
By email you will receive the shipping confirmation with the Track & Trace code with which you can track the delivery of your order.
PostNL delivers from Monday to Friday. If you are not at home, the package can be delivered at the neighbours. There will be a maximum of 3 delivery attempts, after which the parcel can be picked up at one of the 14.000 pick-up points in Germany within 7 days.
Delivery in Germany with DHL
You can manually choose for your order to be delivered with DHL. Delivery with DHL takes 5 to 8 days, depending on your location and on which day you order. When you choose delivery with DHL, it is indicated what the expected delivery date is.
By email you will receive a shipping confirmation with Track & Trace code with which you can track the delivery of your order.
DHL delivers from Monday to Saturday. If you are not at home, the package can be picked up within 7 working days in the specified DHL pick-up location.