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Shipping & delivery
Orders are shipped as soon as the payment has been processed, with exception of weekends and special holidays. Our warehouse is located in the Netherlands.
Below you will find more information about our shipping methods, shipping costs and delivery times.
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Delivery in the European Union, United Kingdom, Norway and Switzerland
Delivery outside the European Union
Discrete packaging
Discretion is very important to us. Your order will always be shipped in a completely neutral brown cardboard box. We only mention the abbreviation "HGS" as the sender. This way only you know that the package comes from us.
Guaranteed delivery
We ensure that you can track your order. When your order has been processed by the delivery service, you will receive an email from us containing a tracking link. When something goes wrong in the delivery process, you can signal this timely through this link and contact us about this. This way we can often prevent the return of orders.
We guarantee the delivery of your order. When something goes wrong in the delivery process, we will ensure that you receive your order. In this case, the recipient is responsible for correctly entering the delivery address and (if applicable) picking up the order in time at the pick-up location.
Not in stock?
It is possible to order a product when it is not in stock. In this case, we can not meet our standard delivery time. We will inform you about the adjusted delivery time on the website, on the page of the relevant product, and after your order by email. This delivery period is always indicative and no rights can be derived from this.
Delivery in the European Union, Norway and Switzerland
Within Europe we often use the delivery service GLS, but also use other companies like SwissPost, FedEx or DPD.
Shipping costs and delivery times
| Country | < € 35 | ≥ € 35 en < € 75 | ≥ € 75 | Delivery time |
|---|---|---|---|---|
| Austria | € 2.95 | € 0.00 | € 0.00 | 3-5 working day(s) |
| Belgium | € 2.95 | € 0.00 | € 0.00 | 1 working day(s) |
| Bulgaria | € 7.95 | € 4.95 | € 0.00 | 6-8 working day(s) |
| Cyprus | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Denmark | € 7.95 | € 4.95 | € 0.00 | 3-5 working day(s) |
| Estonia | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Finland | € 7.95 | € 4.95 | € 0.00 | 6-8 working day(s) |
| France | € 7.95 | € 4.95 | € 0.00 | 4-9 working day(s) |
| Germany | € 2.95 | € 0.00 | € 0.00 | 1-3 working day(s) |
| Greece | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Hungary | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Ireland | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Italy | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Croatia | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Czechia | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Latvia | € 7.95 | € 4.95 | € 0.00 | 6-8 working day(s) |
| Lithuania | € 7.95 | € 4.95 | € 0.00 | 6-8 working day(s) |
| Luxemburg | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Malta | € 7.95 | € 4.95 | € 0.00 | 5-8 working day(s) |
| Monaco | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Netherlands | € 2.95 | € 0.00 | € 0.00 | 1 working day(s) |
| Norway | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Poland | € 7.95 | € 4.95 | € 0.00 | 6-8 working day(s) |
| Portugal | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Romania | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Slovakia | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Slovenia | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
| Spain | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Sweden | € 7.95 | € 4.95 | € 0.00 | 5-7 working day(s) |
| Switzerland | € 2.95 | € 0.00 | € 0.00 | 4-6 working day(s) |
| United Kingdom | € 7.95 | € 4.95 | € 0.00 | 4-6 working day(s) |
Delivery outside the European Union
Shipping costs
Orders over € 75 are delivered for FREE.
For orders between € 35 and € 75 the shipping costs are € 7.95. Under € 35 the shipping costs are € 11.95.
Delivery
We ship worldwide (with the exception of Turkey, Saudi Arabia and the United Arab Emirates). Outside of Europe we always ship with the local national postal services.
The expected delivery time is about 2-3 weeks. You can always contact our customer service to ask for a more accurate estimation of the delivery time.